Return Policy

Donations: Please read the following terms regarding our no-refund policy for one-time and recurring donations.

One-Time Donations

Non-Refundable: All one-time donations are final and non-refundable once processed. Please ensure that the donation amount and payment details are accurate before submitting your donation.
Processing Errors: If you believe there has been an error in processing your one-time donation, please contact us within 24 hours at support@admirableheartofmary.com. We will review the situation and work with you to resolve any issues

Recurring Donations

Non-Refundable: Recurring donations are also non-refundable once they have been processed.
Processing Errors: In the rare event of an error in processing a recurring donation, please contact us within 24 hours at support@admirableheartofmary.com so that we can address the issue promptly.
Cancellation or Modification: We want to make it easy for you to manage your recurring donations. Below are the instructions for viewing, modifying, or canceling your recurring donations.

Managing Your Recurring Donations Through Our Website:

Log into Your Account:

Visit our website at www.admirableheartofmary.com.
Click on the "Login" button located at the top of the page.
Enter your login credentials (email and password) to access your account. If you haven’t created an account yet, please sign up using the email associated with your donation.

Navigate to Your Donations:

Once logged in, go to the "My Account" or "Donations" section.
Select "Manage Donations" or "Recurring Donations" to view your current contributions.

Modify or Cancel Your Donation:

To modify the donation amount or frequency, click on the relevant donation and update your preferences.
To cancel the recurring donation, select the option to cancel, and confirm your decision. Please note that cancellations apply to future donations only.

Managing Recurring Donations via PayPal:

If you set up your recurring donation through PayPal, you can manage your donations directly through their platforms:

PayPal:
- Log into your PayPal account at paypal.com.
- Go to the "Settings" (gear icon) in the top right corner.
- Select "Payments" and then "Manage Automatic Payments."
- Locate your recurring donation to Admirable Heart of Mary and choose to modify or cancel it.

If you encounter any issues or need help managing your donations, whether through our website or PayPal please contact us at support@admirableheartofmary.com. We’re here to assist you with any questions or concerns you may have. We value your trust and support.

Digital Downloads:

Every digital and instant download purchase is non-refundable, as there is no way for us to tell whether you have printed the design. If you have any questions or concerns about your order, please feel free to reach out to us anytime at support@admirableheartofmary.com.

You may print purchased digital downloads for use in your home but may not resell, reproduce, distribute by electronic means (even as a freebie) or profit in any way from the design.

Please remember that colors may vary slightly when printed, due to monitor calibration settings, printout settings and material type.

Physical Products:

All our products are printed on demand which means that all products are unique and produced only once ordered. This means we are not able to offer returns and exchanges for orders placed with the wrong size, color, or because of a change of mind.

However, in case of a damaged product or a manufacturing error, we are able to offer a free replacement or a refund if you contact us within 3 days of product delivery. Please email our team at support@admirableheartofmary.com and provide a clear photo showing the issue. To speed up the resolution of the issue, please ensure that you provide the necessary photo or video evidence when contacting us. See below for the required evidence in your photos.

Issue and Required Evidence:

1. An issue with the quality of the print or embroidery

A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.

2. An issue with the print placement (distance from collar, off-center, etc.)

A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape.

For DTG products, there is a tolerance of 0.5" for print placement.

3. Print in the wrong area

A clear photo of the product you received, folded in a way that clearly displays both sides.

4. Wrong product

A photo of the product that was received, with the size tag clearly visible as well.

5. An issue with the product (incorrect size, brand, quality)

A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.

6. A product sizing issue (manufacturer’s defect)

A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface. The tolerance is +/- 1” for adult garments and +/- 0.5” for baby clothing.

7. An issue with an electronic device (manufacturer’s defect)

A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed.

8. Delivery-related product damage

A photo or video of the received product where the package and the issue are clearly visible.

9. If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that Admirable Heart of Mary will not be held responsible and will not offer replacements or refunds if the customer ordered the wrong size, color, or because of a change of mind. In case of an unsuccessful delivery, a partial refund will be issued. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.