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Return Policy

Digital Downloads:

Every digital and instant download purchase is non-refundable, as there is no way for us to tell

whether you have printed the design. If you have any questions or concerns about your order,

please feel free to reach out to us anytime at support@admirableheartofmary.com.

You may print purchased digital downloads for use in your home but may not resell, reproduce,

distribute by electronic means (even as a freebie) or profit in any way from the design.

Please remember that colors may vary slightly when printed, due to monitor calibration settings,

printout settings and material type.

Physical Products:

All our products are printed on demand which means that all products are unique and produced

only once ordered. This means we are not able to offer returns and exchanges for orders placed

with the wrong size, color, or because of a change of mind.

However, in case of a damaged product or a manufacturing error, we are able to offer a free

replacement or a refund if you contact us within 15 days of product delivery. Please email our

team at support@admirableheartofmary.com and provide a clear photo showing the issue.

To speed up the resolution of the issue, please ensure that you provide the necessary photo or

video evidence when contacting us. See below for the required evidence in your photos.

 

Issue and Required evidence

 

1. An issue with the quality of the print or embroidery

 

A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.

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2. An issue with the print placement (distance from collar, off-center, etc.)

 

A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape.

For DTG products, there is a tolerance of 0.5" for print placement.

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3. Print in the wrong area

 

A clear photo of the product you received, folded in a way that clearly displays both sides.

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4. Wrong product

 

A photo of the product that was received, with the size tag clearly visible as well.

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5. An issue with the product (incorrect size, brand, quality)

 

A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.

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6. A product sizing issue (manufacturer’s defect)

 

A clear photo of the received product being measured according to the measurements provided in the catalog’s

size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat

surface. The tolerance is +/- 1” for adult garments and +/- 0.5” for baby clothing.

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7. An issue with an electronic device (manufacturer’s defect)

 

A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed.

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8. Delivery-related product damage A photo or video of the received product where the package and the issue are clearly visible.

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9. If there’s an issue affecting multiple products that use the same design, an additional photo (or

video) of all affected items visible in one frame will be required for confirmation purposes.

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Please note that Admirable Heart of Mary will not be held responsible and will not offer

replacements or refunds if the customer ordered the wrong size, color, or because of a change

of mind. In case of an unsuccessful delivery, a partial refund will be issued. For DTG products,

there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement

of the print will not be considered as defects.

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