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Dispute Resolution Policy

1. Introduction and Scope

This Dispute Resolution Policy ("Policy") outlines the procedures and guidelines for handling

payment-related disputes between Admirable Heart of Mary ("we," "our," or "us") and our valued

customers ("you" or "your"). This Policy applies to all payment transactions conducted on

Admirable Heart of Mary ("Website"). By using our Website and engaging in transactions, you

agree to abide by this Policy.

2. Communication Channels

To submit a payment dispute, you can reach out to our customer support team through the

following communication channels:

- Email: support@admirableheartofmary.com

3. Dispute Submission Process

To initiate a payment dispute, please provide the following information to our customer support

team:

- Order number or transaction ID

- Transaction date and time

- Detailed description of the payment issue or dispute

- Screenshots or other helpful supporting documents

4. Timelines and Expectations

We aim to acknowledge receipt of your dispute promptly and will keep you informed about the

progress of the investigation. Our team will strive to respond to your dispute within 21 business

days of receiving all necessary information.

5. Investigation and Resolution

Upon receiving your dispute, our customer support team will conduct a thorough investigation

into the matter. This may involve verifying payment details, reviewing transaction logs, and

contacting relevant parties. Our goal is to reach a fair and impartial resolution.

6. Possible Outcomes

The potential outcomes of the dispute resolution process may include:

- Full refund of the disputed amount.

- Partial refund if a billing error occurred.

- Investigation and reversal of unauthorized charges.

- Issuance of store credits or vouchers for future purchases.

Each outcome will be determined based on the specific circumstances of the dispute.

7. Customer Cooperation

We request your full cooperation during the dispute resolution process. If required, you may

need to provide additional information or documentation to support your claim.

8. Confidentiality and Privacy

We treat all dispute-related information with the utmost confidentiality. Rest assured that your

personal and payment data will be handled in accordance with our Privacy Policy.

9. Non-Exhaustive Policy

This Policy is not an exhaustive representation of all possible dispute scenarios. We will

handle unforeseen situations with fairness and integrity.

10. Regular Review and Updates

We will periodically review and update this Policy to reflect changes in our processes or to

address any customer feedback.

11. Legal Disclaimer

This Policy is subject to the laws and regulations of [Your Jurisdiction]. It does not waive any

legal rights or remedies available to you under applicable laws.

 

For any questions or concerns regarding this Dispute Resolution Policy, please contact our

customer support team using the provided communication channels.

Admirable Heart of Mary

support@admirableheartofmary.com

www.admirableheartofmary.com

Effective as of July 31, 2023

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