Dispute Resolution Policy
1. Introduction and Scope
This Dispute Resolution Policy ("Policy") outlines the procedures and guidelines for handling
payment-related disputes between Admirable Heart of Mary ("we," "our," or "us") and our valued
customers ("you" or "your"). This Policy applies to all payment transactions conducted on
Admirable Heart of Mary ("Website"). By using our Website and engaging in transactions, you
agree to abide by this Policy.
2. Communication Channels
To submit a payment dispute, you can reach out to our customer support team through the
following communication channels:
- Email: firstname.lastname@example.org
3. Dispute Submission Process
To initiate a payment dispute, please provide the following information to our customer support
- Order number or transaction ID
- Transaction date and time
- Detailed description of the payment issue or dispute
- Screenshots or other helpful supporting documents
4. Timelines and Expectations
We aim to acknowledge receipt of your dispute promptly and will keep you informed about the
progress of the investigation. Our team will strive to respond to your dispute within 21 business
days of receiving all necessary information.
5. Investigation and Resolution
Upon receiving your dispute, our customer support team will conduct a thorough investigation
into the matter. This may involve verifying payment details, reviewing transaction logs, and
contacting relevant parties. Our goal is to reach a fair and impartial resolution.
6. Possible Outcomes
The potential outcomes of the dispute resolution process may include:
- Full refund of the disputed amount.
- Partial refund if a billing error occurred.
- Investigation and reversal of unauthorized charges.
- Issuance of store credits or vouchers for future purchases.
Each outcome will be determined based on the specific circumstances of the dispute.
7. Customer Cooperation
We request your full cooperation during the dispute resolution process. If required, you may
need to provide additional information or documentation to support your claim.
8. Confidentiality and Privacy
We treat all dispute-related information with the utmost confidentiality. Rest assured that your
9. Non-Exhaustive Policy
This Policy is not an exhaustive representation of all possible dispute scenarios. We will
handle unforeseen situations with fairness and integrity.
10. Regular Review and Updates
We will periodically review and update this Policy to reflect changes in our processes or to
address any customer feedback.
11. Legal Disclaimer
This Policy is subject to the laws and regulations of [Your Jurisdiction]. It does not waive any
legal rights or remedies available to you under applicable laws.
For any questions or concerns regarding this Dispute Resolution Policy, please contact our
customer support team using the provided communication channels.
Admirable Heart of Mary
Effective as of July 31, 2023